February 2, 2006
eBay controversy creates furor
Josephine County womans effort to get the online auction house to remove a questionable jewelry dealer lands
her in the media spotlight
By GREG STILES
Mail Tribune
Theres nothing quite like getting your name in a Page One story in the New York Times when you are on a crusade.
Jacqui Rogers says she wasnt looking for 15 minutes of fame when she took on counterfeit jewelry vendors who were
selling their wares on eBay. But after last Sundays Times story, the 53-year-old Josephine County woman has a new
appreciation for the power of the press or more specifically the backlash it can unleash against do-gooders.
"This is about right and wrong and eBay sheltering criminals," Rogers said Wednesday.
Rogers bought what was advertised as vintage costume jewelry made by long-defunct Weiss in November 2004. But she quickly
discovered the 10 butterfly brooches were fakes.
She was able to secure a refund from the seller, but her pleas for eBay to remove the Rhode Island dealer and others
hawking counterfeit jewelry were rebuffed.
"The sellers refunded the money, but I realized there are a lot of fakes out there," Rogers says.
"Hundreds and hundreds of them and theyre selling them at $60 to $70 a pop.
Stiffed, but undeterred, the former nurse who moved to Southern Oregon from Santa Barbara, Calif., 10 years ago, set off
on a quest that has drawn ridicule from eBay denizens and scores of phone calls and e-mails from like-minded auction site
users.
Rogers tried unsuccessfully to interest several media outlets in a story about eBays fraudulent vendors.
Eventually, she established contact with other frustrated vintage costume jewelry buyers: Carrie Pollack of
Massachusetts, Madeline Delia of Pennsylvania and Susan Thomas of Illinois. The self-described band of
"Charlies Angels" persistently shopped their tale of eBay-vendor deceit, finally gaining traction with
New York Times reporter Katie Hafner last month.
The Times story tied the story together with a suit that jewelry maker Tiffany & Co. has filed against eBay for
facilitating trade of counterfeit merchandise. The suit against the San Jose, Calif., company is headed for trial later
this year.
While the results of that suit could change much of the way online auctions are handled in the future, the national press
exposure has legitimate dealers teed off.
"Ive been called a vigilante by lot of eBay sellers," says Rogers. "Some of the stuff theyve
said both sellers and buyers will blow your mind. Its all because were rocking the boat, trying
to get eBay to follow through on their promise to take care of people."
Indeed, the stuff is right there on eBays jewelry and gemstone discussion pages, where the honest see themselves
grouped with disreputable operators. Others just simply demonize the "Angels," saying their agenda was
retribution rather than halting potentially illegal practices.
Central to discussion is eBays policy forbidding members to contact potential bidders to warn them of possible
fraud. eBay claims 180 million buying and selling members, who have access to 60 million items at a given moment. Company
spokesman Hani Durzy told the Times it would be too easy for someone to try to ruin the reputation of a legitimate
rival.
The New York Times didnt reveal much about the counterfeit jewelry dealers only one dealer it contacted,
Garnet Justice of Leesburg, Ind., went on record. Prodded by the Times story, the Providence Journal Wednesday reported
the foursome had called police and the state attorney general regarding jewelry sellers in the Rhode Island cities of
Cranston, Warwick and West Warwick. Pollack went to the police after she allegedly received threats from a Rhode Island
dealer.
Rogers says she declined to be interviewed by reporter Tony DePaul
"Hes the one we wanted to do the story originally," says Rogers, who opted not to be interviewed for that
story. "He had all the proof. It shouldve started and ended there a couple of months ago; but he was too
busy."
Rogers says shes cant believe the torrent of phone calls both from e-Bay users and the media.
"Ive never had such notoriety in my life," she says. "Im not getting a darn thing out of this.
I even had to pay $5 for the New York Times that paper is expensive."
Reach reporter Greg Stiles at 776-4463 or e-mail
business@mailtribune.com.